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Frequently Asked Questions


Find answers to the most common questions our customers ask.

Q: At what time is check-in?
A: From 14:00.

 

Q: Can I do an early check-in?
A: Yes, depending on availability. Please call the Resort reception prior to your arrival.

 

Q: At what time is check-out?
A: Till 10:00.

 

Q: Is there a possibility for a late check-out?
A: Yes, depending on availability. More info at the reception. Extra charge is 30 Euro until 15:00 + 5 Euro for every additional hour. Late check-out is room only service, does not include meals and drinks.

 

Q: Can I check-in online?
A: Yes, you can check-in prior to arrival, instead of waiting in queue at the front desk. If you provide us with your email, you can check-in online.

 

Q: Where is my booked room type positioned?
A: Your booked room type is positioned within the Resort.

 

Q: What are the working hours of reception?
A: Our reception service is available 24 hours.

 

Q: Which languages are spoken at reception?
A: English, French, German and Croatian.

 

Q: Can I leave my luggage at the Resort?
A: Yes, we will store your luggage free of charge on your check-in and check-out days. Showers available for guests use.

 

Q: Where can I see the Resort rates and make a reservation?
A: You can check our rates and make a reservation on our website or send a request to our sales department.

 

Q: Can I request a specific location for my room (a specific floor or position in the Resort)?
A: Feel free to express your wishes before the arrival. Reception will try to fulfill your request, depending on availability.

 

Q: Which credit cards are accepted?
A: We accept Visa, MasterCard, Maestro and Diners Club cards.

 

Q: Do you have smoking and non-smoking rooms?
A: We have only non smoking room.

 

Q: Is there an available parking lot within the Resort?
A: Yes, with extra charge of 4 EUR per day.

 

Q: Can I reserve a parking lot in advance?
A: No.

 

Q: Can I bring my pet?
A: Pets are not allowed in the resort.

 

Q: Is Wi-Fi available at the Resort/in the room?
A: Yes, Wi-Fi is available free of charge in the rooms and in public areas.

 

Q: Do you offer transfer from airport to Resort and from ferry to Resort?
A: Yes, we do offer transfer service from airport to Resort and from ferry to Resort. Please contact our sales department or Resort reception for availability and prices.

 

Q: Is there a SPA in the resort and can you book SPA treatments in advance?
A: Yes, we have Island SPA. For booking an appointment feel free to call Island SPA directly on this number +385 (0) 98555366.

 

Q: Is there a safe deposit box in the room?
A: Yes, available for daily rent with extra charge of cca 1,3 EUR.

 

Q: Is it possible to order baby cot in advance?
A: Yes, baby cot is available at additional cost of 5 EUR per night.

 

Q: Does the housekeeping clean every day?
A: Our housekeeping is working 6 days a week, no room cleaning on Sunday

 

Q: How often are bed lines and towels changed in the room?
Bed lines and towels are changed minimum once a week. Our Resort is part of Travelife ecological sustainability. We oblige to make waste water and use of detergent as less as possible.

 

Q: How far is the beach?
A: The Resort is located right by the beach.

 

Q: Are there any water activities at the beach?
A: Yes, we offer free of charge SUP board, kayaks, 2 slides and a small water park.

 

Q: Can I spend one day as a non-guest in the Resort with All inclusive service?
A: Yes, depending on Resort occupancy, availability and period in the season. Please contact the Resort prior to your arrival or directly at the reception.

 

Q: When is start of 1 day All inclusive food and beverages plan?
A: If you start with Lunch, your last service is Breakfast. If you start with Dinner, your last service is Afternoon snack.

 

Q: What is included in an all inclusive food and beverage service?
A: Buffet breakfast, lunch and dinner. Afternoon snack from 15:30 to 17:00. All inclusive beverages from 10:00 to 23:00 only on designated all inclusive bars (in summer months from 10:00 to 24:00): selection f locally produced tap alcoholic and non-alcoholic beverages and locally produced hard alcoholic drinks. Machine made coffee espresso, coffee with milk, cappuccino, hot chocolate/cacao. Feel free to contact our sales department for more details about our complete All inclusive program.

 

Q: Are the internationally branded drinks, i.e. whisky, coca-cola, included in the All inclusive beverage plan?
A: No, all branded drinks and all bottled drinks are not part of the All inclusive.

 

Q: Are beverages included in the half-board rate?
A: The half-board rate does not include the beverages.

 

Q: Does the Resort have an exchange office?
A: No, there is no exchange office.

 

Q: How far is the Resort from the town Milna?
A: It is only 2,7 km away.

 

Q: Do I have to wear the Resort bracelet?
A: There is an obligation to wear a plastic bracelet, depending on your booked meal plan.

 

Q: Can I easily book a taxi?
A: Yes, at the reception.

 

Q: What should I do in case I forgot something in my room?
A: We have a lost and found procedures followed in our Resort. Feel free to contact the Resort for more information.

 

Q: I did not find my question here, who do I contact?
A: For further assistance or information you can contact our sales department team or hotel reception. Contacts available on our website.