Find answers to the most common questions our customers ask.
From 14:00.
Yes, depending on availability. Please call the Resort reception prior to your arrival.
Till 10:00.
Yes, depending on availability. More info at the reception. Extra charge is 40 Euro until 15:00 + 10 Euro for every additional hour. Late check-out is room only service, does not include meals and drinks.
Yes, you can check-in online prior to your arrival to avoid queue at the reception. If you provide us with your email address you can check in online, or alternatively on your arrival day you can get an access code from our web page.
Your booked room type is positioned within the Resort.
Our Resort reception service is available 24 hours.
English, German and Croatian.
Yes, you can leave your luggage free of charge at your check-in and check-out days.
You can check availability, rates and make a reservation on our website or send a request to our sales department. Rates, terms and conditions on our web page are the same as in our sales office.
Feel free to express your wishes before the arrival. Reception will try to fulfill your request depending on availability.
We accept Visa, MasterCard, American Express, Maestro and Diners Club cards.
Yes, baby cot is available at additional cost of 5 EUR per night.
We have only non smoking rooms.
Yes, with extra charge of 6 EUR per day.
It is not possible to reserve a parking lot.
Yes, you can rent a car at the Resort.
Pets are not allowed in the Resort.
Yes, Wi-Fi is available free of charge in the rooms and in public areas.
The hotel does not provide transfer service from the airport to Split ferry port or hotel. Our associates organize transfers to the hotel and back to the Split airport. Please contact sales department or reception for further details.
Yes, we have Island SPA. For booking an appointment feel free to call Island SPA directly on this number: +385 (0) 98 555-366.
The Resort property is located on a seashore.
Yes, we have limited number of sun beds and umbrellas available by pools and seashore. Rule of thumb is; first come, first served.
Towel renting is available with extra charge of 15 EUR weekly + 5 EUR deposit per towel.
Indoor swimming pool is located in Resort main building. Indoor pool is out of service from 15.06.-15.09.
Yes, daily rent is extra charged 1,50 EUR.
No, our rooms only have a mini fridge for storing small items.
The Resort does not have handicapped-accessible hotel room.
Our Resort is part of Travelife ecological sustainability. We oblige to produce minimal waste water with rational detergent usage. Bed linens and towels are changed once a week.
On Sunday and on the day after your arrival we do not provide cleaning services.
Yes, depending on hotel occupancy, availability and period in the season. For more information about meal prices and/or booking please contact the Resort prior to your arrival or directly at the reception.
If you start with lunch, your last service is breakfast. If you start with dinner, your last service is afternoon snack.
Buffet breakfast, lunch and dinner. Afternoon snack from 15:30 to 17:00. All inclusive beverages from 10:00 to 23:00 only on designated all inclusive bars (in summer months from 10:00 to 24:00): selection of locally produced tap alcoholic and non-alcoholic beverages, locally produced hard alcoholic drinks, selected all inclusive cocktails & mixed drinks. Filter coffee available in the restaurant during breakfast time, and on designated snack spot during afternoon snack time. Feel free to contact our sales department for more information about our All inclusive program.
No, all branded drinks and all bottled drinks are not part of the all inclusive.
The half-board rate does not include the beverages.
We offer free of charge SUP boards (limited number), kayaks (limited numbers) and inflatable slide with bouncer. First come first served basis apply.
Reservations can be made directly at the hotel on this number +385 (0) 21 554-054.
No.
Yes, it is obligatory. Your plastic bracelet shows your booked meal plan.
Yes, at the reception desk.
If you wish to submit an official complaint, have a question or wish to share a compliment, please send a detailed email to our dedicated Customer Service team at: customer.service@watermanresorts.com
All complaints are reviewed carefully, and you will receive a response within 5 to 7 business days.
In the event of an approved reimbursement, please note that refunds are processed exclusively via bank transfer - we do not issue cash refunds under any circumstances.
For further assistance or information you can contact our sales department team or Resort reception. Contact available on our website.
